PM / Conversational Interface Designer

WH is just a silly company that builds bots for small talk, right?

Yes and yes! But we take that job quite seriously. Small talk is one of the most powerful tools— It is how we create shared stories and influence each other’s ideas of what’s good and what matters.

WH’s superpower is designing good conversations to build empathy and trust. More than conversational AI & NLP, it’s a human problem. (ofc, our devs do important work too 😛).

We’re looking for someone with a background in marketing and psychology to work full-time. The role didn’t even exist until very recently, so we don’t expect you to have specific experience but you should be largely excited about scientifically answering the following questions—

what personalities lead to most honest conversations? = engagement
how do people persuade each other to do things? = marketing
can AI build trusted relationships with the users? = recommendations

0-1 PM role, no 10% optimisation. You’d potentially be heading the verticals of we’re building in HealthTech, Non-testprep Edtech, CommunityTech and Personal Finance.

Here’s a taste of the kind of stuff you’ll work with.

source: What makes a good conversation? How controllable attributes affect human judgments

Imageability (Concreteness): Some sentences describe a scene that is easy to imagine.

For example, the following sentences are easy to imagine: The maple trees in front of the house were a dazzling array of red, gold, and yellow. The alarm rang very loudly and the father jumped out of bed. In comparison, the sentence below is more difficult to imagine:The thorough considerations led to a wise decision.

"i exercise everyday" vs "I just came back from gym"

“I started off my fitness journey doing very simple exercises — running for a few kilometres, pushups, pullups, crunches — the usual. Are you a fit and active person too?”

“Are you a fit and active person”

Emotional Intensity (Arousal): Some sentences describe more emotionally intense scenarios than others.

For example, the following sentences describe an intense event: The tightrope walker slipped while practicing without a net. In contrast, the following sentence describes an event that is not intense:The committee's thorough decision was published in the newspaper.

Familiarity: Some phrases are used more frequently in everyday speech than others.

For example, the following sentence uses large to describe a room: The host’s voice echoed in the large room. You may come across the phrase the large room more often than the phrase the capacious room.

Metaphoricity: Words are not always used literally.

For example, the following sentence is somewhat metaphorical: The website’s rules were tightened to reduce profanity. Notice that rules can’t be literally tightened or loosened. Instead, we mean that the rules were made stricter.