Guidelines for Facts
- Write questions as clearly as possible, prioritising Nouns and Verbs, over Adjectives and Adverbs. List the themes instead of phrasing the question like a user. We use the topics and not the full sentence to decide what’s relevant.
- Unclear: "How can I reduce my back pain"
- Clear: "Yoga poses to reduce back pain"
- Do not add pleasantries and greetings in your responses. Stick to hard to facts in the shortest possible manner.
- Too Long: "Hello! We are so glad you are interested in yoga. Our yoga sessions are designed to help you build a daily yoga habit and improve your overall wellness. You can join our yoga sessions with the personalised link given to you, and we offer a variety of classes for all skill levels. We will help you achieve your goals. Thank you for contacting us, we hope to see you in our sessions soon!"
- Short and Direct: "You can join the yoga sessions with the personalised link given to you. Join us to build a daily yoga habit and improve your overall wellness."
- Split the topic into as many distinct questions as possible for a good experience. Eg— Break down the benefits of yoga into mental and physical benefits
- Unclear: "What are the benefits of yoga?"
- Clear and Split: "What are the physical benefits of yoga?"; "What are the mental benefits of yoga?"
- If an answer is more than a few lines long, it probably should be two questions with greater topic clarity.
- Too Long: "What should I wear for yoga sessions, and what equipment do I need? We recommend wearing comfortable, stretchy clothing that allows you to move freely, such as leggings or shorts and a t-shirt. As for equipment, we recommend having a yoga mat and a set of blocks and straps to assist with poses. Ideal yoga mat should be x mm thick."
- Split for Greater Topic Clarity: "What should I wear for yoga sessions?"; "What equipment do I need for yoga sessions?"
- Strongly filter for similar questions—it leads to confusion for AI to determine what’s most relevant. If two questions have the same phrases or topics, they should probably be one fact only.
- Redundant: "How do I join a juice fast?"; "What is the process to join a juice fast?"
- Combined: "Process to join a juice fast session"
- The first question is the primary question and the other questions add a different context for the same response
- Primary Question: "How do I upgrade my yoga session pack?"
- Context Questions:
- "My subscription is expiring in 2 days, what should I do"
- "I want to add more days to my subscription"
- "Do I need to repurchase after 3 months to continue?"